FC99 Privacy Policy — Your data is safe

FC99 is one of Bangladesh's most trusted online gaming and betting platforms. We place the highest priority on our users' privacy. This Privacy Policy explains what data FC99 collects, how it is used, and the steps we take to keep your information secure.

By using FC99's website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. This policy has been prepared in accordance with Bangladesh and international data protection laws. If you have any questions, the FC99 support team is always ready to help.

• This policy applies to all FC99 services and products.
• Fc99 is not permitted for use by anyone under the age of 18.
• Your data is never sold to third parties.
• If this policy changes, a notice will be posted on the platform.

FC99 only collects the information needed to run our services properly. Collecting unnecessary or excessive personal data goes against our policy. The list below outlines the types of information we collect.

FC99 uses the data it collects solely for specific, legitimate purposes. The goal is to provide you with a better, safer, and more personalized experience. Each purpose is clearly outlined below.

• Account Management: Personal information is used for registration, login, and account verification.
• Transaction Processing: Financial information is used to securely process deposits and withdrawals.
• Fraud Prevention: Technical data is used to detect and prevent suspicious activity.
• Support Services: Your information is used to resolve your issues as quickly as possible.
• Promotional Offers: Your gaming data is used to send you relevant offers tailored to your preferences.
• Legal Obligations: Relevant data is used to meet regulatory authority requirements.
• Responsible Gaming: Data is analyzed to identify problem gaming behavior and provide timely support.

FC99 retains your data only for as long as necessary. Your core information is kept for the duration your account remains active. Even after account closure, certain data may be retained for a defined period to meet legal obligations.

• While your account is active: All data is stored and kept up to date.
• After account closure: Identity and financial data are retained for up to 5 years.
• Transaction Records: Retained for 7 years in compliance with anti-money laundering laws.
• Technical logs: retained for up to 12 months, then permanently deleted.
• Once the retention period expires, all data is securely and permanently deleted.

FC99 never sells your personal data or shares it with third parties without your consent. In limited circumstances, it may be necessary to share certain information with specific partners. In such cases, FC99 ensures those parties uphold the same standard of data privacy.

• Payment Providers: bKash, Nagad, Rocket — only the minimum necessary information is shared to complete transactions.
• Identity Verification Services: Data is shared with accredited verification agencies for KYC purposes.
• Legal Authorities: Data may be disclosed to relevant authorities when required by a court order or legal obligation.
• Technology Partners: Technology companies that support platform operations are bound by contractual confidentiality agreements.

FC99's website and app use cookies and similar technologies to enhance your browsing experience, maintain login sessions, and analyze platform performance.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Used to understand platform usage patterns; all data is fully anonymized.
• Performance Cookies: Helps identify page load times and technical issues.

You can disable non-essential cookies through your browser settings, though doing so may affect certain platform features. When you first open the FC99 app, you will be prompted to provide cookie consent.

FC99 believes you have full rights over your own data. Under this Privacy Policy, you enjoy a number of important rights. To exercise any of them, please contact the FC99 support team.

• Right to Access: You can request a copy of all the data FC99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Where there is no legal obligation to retain it, your data will be deleted upon account closure.
• Marketing Opt-Out: You may opt out of promotional messages at any time.
• Right to Data Portability: You can export your data in a structured format for your own use.
• Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.

FC99 takes a strict stance on protecting minors. No one under the age of 18 is permitted to open an account or participate in any gaming activity on FC99. If we become aware that a minor is using our platform, the account will be closed immediately and any collected data will be deleted.

• Age verification is mandatory at the time of registration.
• Age is re-verified during KYC checks on any account flagged as suspicious.
• If an underage account is detected, all associated transactions will be voided.
• Parents or guardians can report any suspicious accounts to FC99.

FC99 uses industry-leading security technology to protect your data — not just at a single layer, but across multiple layers, ensuring no unauthorized party can access your information.

• SSL/TLS Encryption: All communication between your device and FC99's servers is encrypted.
• AES-256 Data Encryption: All stored sensitive data is secured with the highest standard of encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account login.
• Firewall & IDS: Advanced technology is employed to protect against cyber attacks.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Backup: Regular backups are stored at a secure offsite location.

FC99 reserves the right to update this Privacy Policy as needed. For any significant changes, a notice will be posted on the platform and users will be notified via SMS or email to their registered mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions or concerns, please reach out to the fc99 support team. Our dedicated privacy team handles all requests with the highest priority.

• At least 7 days' notice will be given before any policy changes take effect.
• For minor updates, only the revision date at the top of the page will be changed.
• Archived copies of previous policies are available upon request from our support team.
• Contact address: [email protected] (displayed as text only)